Topic:  Employee Relationship Management

Speaker: Jim Moore, Managing Partner, Hamilton Nash

Presentation: 
- If we're rational & reasonable, why do we argue?
- The cognitive biases that predispose us to conflict
- The role of power, emotion and Hanlon's Razor in conflict
- How conflicts escalate
- An intro to de-escalation techniques
- Mediation & reconciliation vs simply deciding on complaints
- Employee grievances; common causes & management factors
 
Speaker’s bio:
 
Jim has worked with both large corporate and SME clients, specialising as a workplace investigator handling grievances and disciplinary issues that involve C-level Executives or senior leaders. Jim is regularly quoted in the media.

His background also includes over two decades of people management and leadership experience in a major multinational corporation, where he was responsible for an organisation spanning across EMEA and APAC.

Jim is a member of the Chartered Institute of Personnel and Development (CIPD), a qualified mediator with the Civil Mediation Council (CMC), and also a Fellow of the British Computer Society (BCS).