Host: Craig Poms, Sr VP – TowneBank 

Topic: Fraud in Banking 

Here are some of the topical areas that will be covered: Online Account Takeover, ID Theft, Elder Abuse, Check, ACH, Wire, and Debit Card fraud; fraud recoveries, fraud metrics for upper management, evaluated applications for fraud after online account openings, and postmortem reviews to identify process improvements.

Speaker: Amy Seintourens, VP, Director of Fraud Management 

“Amy has a history of progressive banking experience that started in NYC in 1994 at Dean Witter (eventually known as Morgan Stanley) where she worked various roles in operations and fraud. Joining EverBank (now TIAA) in 2011, Amy specialized in Online Account Takeover, ID Theft, Elder Abuse, Check, ACH, Wire, and Debit Card fraud as a Financial Intelligence Analyst III. During this time, Amy worked with other financial institutions for fraud recoveries, compiled fraud metrics for upper management, evaluated applications for fraud after online account openings, and conducted postmortem reviews to identify process improvements. In 2017, Amy moved to Miami and made her debut in the BSA/AML world as a BSA Senior High-Risk Analyst and quickly promoted to BSA Team Lead of Investigations. 

Amy’s career brought her to Virginia in 2018, where she joined the TowneBank family as a BSA/AML EDD High Risk and OFAC analyst and was promoted to EDD High Risk Manager in 2021. In October 2022, Amy was promoted to VP, Director of Fraud Management, and created a Centralized Fraud Department at TowneBank. Amy maintains ACAMS (The Association of Certified Anti-Money Laundering Specialists) and CFE (Certified Fraud Examiner) certifications.”